Frequently Asked Questions:
Here are some of our frequently asked questions! To provide you with the best customer experience, your feedback is strongly encouraged. Feel free to leave any questions or comments in our Contact Us page.
If i don't live in the US, will I be charged with extra customs fees?
We cover all shipping and duties costs, so you don't have to worry about being charged extra if you are located outside of the United States.
How long does it take to receive the tracking number for my order?
Usually between 2-5 business days. If it has been more than five days and you still haven't received a tracking number, please contact us here.
Which currency will I be charged in?
We currently process all orders in USD. While the content of the cart is displayed in your local currency, you will checkout using USD at the most current exchange rate.
Where do you ship packages from?
We ship from our partnered warehouses located in China and the US. If you order more than one item, expect them to be shipped separately as different factories specialize in different areas of manufacturing.
What cards do you accept?
We accept all major credit cards including Visa, Mastercard, Amex, and Paypal.
I have only received a part of my shipment, where are the other items?
Since we ship from both warehouses, some items might arrive earlier than others. If you'd like to know the status of your other items, you can track them here.
If I enter my email address, will my information be sold?
We do not sell any of our customers' personal information. Emails are strictly for follow-ups and to send newsletters to our mailing list.
Where are your stores located?
Currently, we sell strictly online - but our offices are located in Los Angeles, California, along with warehouses throughout the US and China.
What if I want to cancel my order?
Order cancellations will only be accepted before your order has shipped. If you'd like to cancel your order, you can contact us here.